Think Differently

  • MedStar Innovation and Design (MIND) Lab
  • MI2 Forum
  • Concepts That Count
  • Good Reads

Our Work

  • MedStar Health Simulation Training & Education Lab (SiTEL)
  • MedStar Health National Center for Human Factors in Healthcare
  • MedStar Inventor Services
  • MedStar Telehealth Innovation Center
  • MI2 Influence Center

What is Human Factors Engineering?

Human factors engineering (HFE) is the science of understanding the properties of human capabilities and limitations and applying that understanding to the design, development, and deployment of systems. It is a multidisciplinary field incorporating contributions from industrial engineering, cognitive psychology, industrial design, statistics, operations research and anthropometry. Human factors involves the study of all aspects of the way humans perform and they way in which they interact with the world around them, with the aim of improving operational performance and safety.

How Does HFE Apply to Healthcare?

HFE is applied to healthcare to design processes, devices, and systems that support the work of care givers. Specific benefits of HFE applied to healthcare include:

• Efficient care processes;
• Effective communication between care providers;
• Better understanding of a patient’s current medical condition;
• Reduced risk of device use error;
• Easier to use (or more intuitive) devices;
• Reduced need for training;
• Easier repair and maintenance;
• Cost savings through mitigation of adverse events;
• Safer healthcare working conditions; and
• Improved patient outcomes

HFE should take place early in the system development process. It should include tools such as work domain analysis, function allocation, probabilistic risk assessment, usability testing, among others.

White Paper on Integrative Medicine

Date:     June 10, 2016

From:    Mark Smith, MD
              Chief Innovation Officer, MedStar Health
              Director, MedStar Institute for Innovation (MI2)

Dear Colleagues:

I am pleased to send you the MedStar Institute for Innovation’s White Paper on Integrative Medicine.

In its role to catalyze innovation that advances health, the MedStar Institute for Innovation has been investigating the potential application of Integrative Medicine (IM) within MedStar. IM is the seamless union of standard Western medicine with established approaches from other healing traditions (e.g., acupuncture, yoga, meditation) to relieve suffering, reduce stress, and enhance well-being and resilience. This review of the evidence on IM and its current state of practice within the US is the first product of that work, and I am excited by the possibilities that it reveals for us.

I was surprised, and I think you may be also, at the range of conditions for which there is good evidence for the effectiveness of IM approaches. IM enables us to do more to address health, wellbeing, pain, the suffering sometimes associated with treatment, and a variety of specific medical conditions. I urge clinical colleagues to review this evidence just as they would a new drug or procedure to see if these approaches might be suitable additions to the treatment plans for their patients.

I was also surprised to learn that roughly one-third of Americans are already using various IM approaches and spending roughly $12 billion annually on provider-based services. Further, some health systems are offering these services to patients for free, based simply on the impact they have seen them have on patient satisfaction and hospital ratings. There is a huge opportunity for mutual benefit here. Unfortunately, we also learned that local competitors have begun moving into this market ahead of us.

While it was not the focus of this research, I am also personally struck by another, very serious, angle on this topic—clinician burnout. Recent reports indicate that this phenomenon has reached epidemic proportions, and I suspect that you can see it in the faces of our front-line, care-giving colleagues, just as I can. There is good evidence that IM practices can also play an important role in an overall program to support clinician self-care, wellbeing and resiliency. A case could be made to invest in the development of IM services for this reason alone.

I am proud to put this product of MI2’s efforts into your hands. As you might guess, I played only a minor role in its production. Full credits are documented in the Acknowledgements section, but I would be remiss not to single out the report’s main author, Emily Ratner MD, to say a warm “thank you” for her tremendous effort. A quick skim of the 24 pages (!) of references will give you a good feel for the effort, and rigor, behind this report.

The time has come for MedStar to give serious consideration to approaches from Integrative Medicine. We should not and cannot ignore the evidence. We now know that we can do more to relieve suffering, reduce stress, and enhance well-being—among our patients… and our colleagues.

As you’ll see, it doesn’t matter so much where we start, only that we start.

mark_signature

 

 

 

-Mark Smith, MD
Chief Innovation Officer, MedStar Health
Director, MedStar Institute for Innovation (MI2)

Download the pdf of the White Paper here 
Note: This document is for your internal use only as it has not yet been finalized according to MedStar brand and style guidelines

MedStar Institute for Innovation Intake Form

Contact Us

Please use the following form to send your inquiry. We always look forward to collaboration opportunities, and encourage you to share your comments and suggestions.  

General Inquiries


Departments

You can reach us by calling our help desk.

SiTELMS Helpdesk:
1-877-SITELMS (1-877-748-3567)
[email protected]
SiTEL Outreach Services:
202-364-5180 ext: 1319
[email protected]
SiTEL Clinical Educator Services:
202-364-5180 ext: 2107
[email protected]

SiTEL Research Services:
202-364-5180 ext: 1319
[email protected]
SiTELMS Digital Media Services:
202-364-5180 ext: 1320
[email protected]
SiTEL Clinical Simulation Services:
202-364-5180 ext: 1105
[email protected]

Social Media

SiTEL also has a strong presence on social media sites.

facebook twitter youtube linkedin

Call Us @ 202-364-5180 EXT. 777

 

National Center for Human Factors in Healthcare Team

raj-ratwani-original-185x300
Raj Ratwani, PhD
Acting Director and Scientific Director, National Center for Human Factors in Healthcare
[email protected]

terry-fairbanks-original-185x300-1
Rollin (Terry) Fairbanks, MD, MS, FACEP 
Founding Director, National Center for Human Factors in Healthcare
Associate Director, MI2 
[email protected]

zach-hettinger-185x300
A. Zach Hettinger MD, MS
Medical Director and Director of Cognitive Informatics, National Center for Human Factors in Healthcare
[email protected]

grace-tran-original-185x300
Grace Tran, MS
Director, Human Factors Safety Integration
[email protected]

lawrence-wolpert-original-185x300
Lawrence Wolpert, PhD
Director, Usability Services
[email protected]


Angela Thomas, MPH, MBA
Executive Director, Health Services Research Administration, MHRI
[email protected]

allan-fong-185x300
Allan Fong, MS
Research Specialist
[email protected]

natalie-abt-original-185x300
Natalie Abts, MS
Senior Program Manager, Usability Services
[email protected]

katie-adams-original-185x300
Katie Adams
Research Assistant
[email protected]

erica-savage-original-185x300
Erica Savage, MHA
Project Manager
[email protected]


Kathryn (Kate) Kellogg, MD, MPH
Associate Medical Director
[email protected]

amy-will-original-185x300
Amy Will
Research Coordinator
[email protected]

dan-original-185x300
Daniel Hoffman
Research Assistant
[email protected]


Jessica Howe, MA
Research Specialist
[email protected]

nat-benda-original-185x300
Natalie (Nat) Benda, MS, PhD
Senior Research Fellow
[email protected]

nicollete-p-185x300
Nicoleta Parau
Business Manager
[email protected]


Josh Puthumana
 Research Assistant


AnnKatherine Hoobler
Administrative Coordinator
[email protected]


Rebecca Butler
Usability Specialist
 [email protected]


Lucy Stein, MS, OTR/L, CAPS
Clinical Human Factors Specialist
[email protected]


Bidisha Roy
Research Assistant
Usability Services
[email protected]

Tracy Kim
Tracy Kim
Research Assistant
[email protected]

Ross Filice, MD
Ross Filice, MD
Clinical Informatics Scientist
[email protected]


Joseph Blumenthal, BA
MI2 Clinical Informatics Developer
[email protected]


Lisa Calkins, MS
Usability Specialist
[email protected]


Thomas Scheurich, MS
Usability Specialist
[email protected]

Rachel Wynn
Rachel Wynn, PhD
Post Doctoral Fellow
[email protected]

Deliya Wesley
Deliya Wesley, PhD
Health Equity Scientist
[email protected]

Kristen Miller
Kristen Miller, DrPH, CPPS
Senior Research Scientist
[email protected]

Danielle Mosby
Paula Royster
Project Coordinator
[email protected]