The Influence Center, founded May 1, 2015, is part of the MedStar Institute for Innovation at MedStar Health. Influence is a primary function in health care and is a learnable skill that involves applying proven principles and techniques to generate positive behavior, create stronger relationships, improve communication, and produce feelings of satisfaction and engagement. It transcends everything we do, from clinical care to performance transformation to professional leadership, to research and education.
The Influence Center impacts other health-related areas including:
- Patient engagement
- Risk Management
- Government Affairs
- Quality & Safety
- Patient Adherence
- Staff Satisfaction
- Learning and Education
Influence is a universal skill that remains evergreen and can be applied across healthcare applications, ranging from patient experience to copywriting. The Center offers the following services to MedStar Health and to external clients:
The MI2 Impact & Influence Course is divided into a series of modules, each with a deeper dive into content areas related to influence. Each module has a series of videos that are easily digestible (5-10 minutes) and actionable (action items you can use immediately) chunks. The Influence Principles featured in this course include Instant Rapport, nonverbal communication and body language, and how to influence groups. The MI2 Impact & Influence Course helps you:
- Effortlessly improve your relationships
- Optimize your time with patients
- Work smarter and quicker, leaving time to do things you enjoy
- Improve employee morale and patient experience
- Practice these techniques at home to improve your personal life as well
To begin, please email us here.
Innovation is everywhere at MedStar Health. Here are just a few examples of our innovators.
Please nominate other MedStar Health associates to be highlighted by emailing [email protected]
Meet our Innovators
Our research team focuses on leveraging theory to conduct applied research that addresses critical safety problems in healthcare. With unparalleled access to a 10-hospital healthcare system, a diverse range of clinical expertise, and expertise in human factors, applied cognition, and safety engineering we are the nation's innovative leader in human factors and healthcare research.
MedStar Simulation Training & Education Lab (SiTEL) designs and delivers online education, experiential learning and performance support tools for all roles across the MedStar Health system.
Our core areas of expertise:
Clinical Simulation Services operates simulation centers in Washington and Baltimore and a mobile simulation lab. We also provide in situ simulation services throughout the system, and operate a large American Health Association certification program in Pediatric Advanced Life Support, Advanced Cardio Life Support and Basic Life Support training.
Learning Research & Design creates original learning content using a blend of video production, graphic arts and animation, serious game development and instructional design.
Learning Technologies develops and maintains systems and tools that power learning at MedStar.
Clinical Education is composed of clinical educators who contribute domain expertise to MedStar SiTEL education content.
Outreach Services connects faculty, nurse educators, administrators and other key educational stakeholders to MedStar SiTEL resources.
Continuing Professional Education develops and certifies credentialed education opportunities that are designed by and for the healthcare team.
MedStar SiTEL is part of the MedStar Institute for Innovation (MI2), whose mission is to catalyze and create innovation that advances healthcare. We work closely with our academic partners, including the MedStar Health Research Institute, the National Center for Human Factors in Healthcare, the Georgetown University School of Medicine and School of Nursing and Health Studies, and the MedStar Health Office of Graduate Medical Education.
MedStar Simulation Training & Education Lab Advisory Committee
We partner with distinguished colleagues and industry leaders to promote simulation-based training and provide safer environments for patients at MedStar Health hospitals. These include:
|Jack Sava, MD, FACS
Director of Trauma
Associate Program Director of General Surgery
|Jeffrey Dubin, MD, MBA
Assistant Professor of Clinical Emergency Medicine
Vice Chair of the Department of Emergency Medicine
|Tamika Auguste, MD
Director of OB/GYN Simulation
Assistant Professor of Obstetrics and Gynecology
|Burton Lee, MD, FCCP
Fellowship Program Director
Assistant Professor of Medicine
|Sangeeta Wood, MD
Director of the Simulation Program
MedStar Simulation Training & Education Lab
|Sonya Malekzadeh, MD, FACS
Associate Professor of Otolaryngology Head and Neck Surgery
MedStar SiTEL is accredited by a number of organizations. Read more here.
Changing lives, one learner at a time
Create and deliver educational solutions that impact patient care
Read about SiTEL’s work with EvidenceCare to provide point-of-care decision support for urgent care providers.