Senior Program Manager, Usability Services
Natalie Abts oversees the technical and quality aspects of all projects conducted by the Usability Services team for both the medical device industry and within MedStar Health. In addition to managing the planning and execution of usability evaluations, she also leads an initiative to incorporate usability testing into the medical device procurement process within the MedStar Health system. She has a special interest in ensuring that safe and effective products are brought to market through successful FDA submission.
Natalie holds a master’s degree in industrial engineering with a focus on human factors and ergonomics from the University of Wisconsin, where she was mentored by Dr. Ben-Tzion Karsh. Some of her previous work involved research on primary care redesign for the aging population and implementation of process improvement efforts in the ambulatory care setting.